FAQs

How do I take care of my jewelry?

Use a soft, non-abrasive cloth or jewelry cloth and gently rub the surface in a circular motion to clean. Make sure it is fully dry before returning to its box or airtight bag for storage. Avoid using a silver cloth as it will remove the gold plating! 

 

How fast will my order ship?

 

We typically ship all web orders within 3-5 business days that they are placed. Orders will be fulfilled through USPS and arrive to you within 3 business days from the date it has shipped. 

Pre-orders will shipped approximately 20 days after orders are made.

 

If you need your order rushed, just email shopminimo.us@gmail.com with your order number and we will try to accommodate!

 

How much does shipping cost?

 

US orders- we offer free domestic shipping for orders $100 and over. Otherwise, we offer $3.99 shipping.

 

What currency is your site in?

US dollars

 

Where do you ship from?

Pittsburgh, PA

Do you ship worldwide?

We now shop to France, Germany, UK and Canada. 

When will my pre-order ship?

All pre-order items should have their estimated ship date noted on the product page, and in your order confirmation email. If you can’t find it, email shopminimo.us@gmail.com for more information.

 

How do I cancel or update my order?

Please email shopminimo.us@gmail.com and we can handle this for you! Try to email us before 2pm EST so we can insure that it is changed before we ship your order out.

 

How do I track my order?

 

Once your order ships, you will receive an email confirmation with the tracking. If you need more information or have any questions about your tracking, email shopminimo.us@gmail.com

 

How do I return or exchange my order?

 

We accept returns on everything! Read more about our return policy here. If you want to return or exchange an item, head to shopminimo.us@gmail.com
to get started. You will need your order number + shipping zip code. Your order number can be found on either your email confirmation or packing slip, included in your order. 

Sales Items are non-refundable or returnable.

 

My item arrived damaged- what do I do?

We are so sorry about that! Please email us at shopminimo.us@gmail.com
 so we can process a replacement or refund/exchange for you asap.